Booking Policy
Late Policy
- Clients are asked to call if running late
- We’ll call if we're delayed.
- A 15-minute grace period applies, with fees and possible rescheduling for arrivals over 30 minutes late.
Service Satisfaction
- If you are not fully satisfied with a service, please contact us ASAP and we will do our best to address your concerns.
- Please note, refunds are not offered on services once they are rendered.
- Free adjustments are available for extension installations, within the first 2 weeks. Allowing for alterations, and adjustments within reasonable consideration.
- If a client goes against our professional advice, we are not liable to any problems associated. An example would be installing poor quality hair or adding too much hair in the extensions.
Pricing Policy
- The booking page pricing is the average cost of the service, for special services we cannot guarantee the price of services over the phone unless further communication is done over text or through a consultation.
- We accept cash, credit/debit cards, and e-transfers. Please note that we do not accept american express.
- Prices are subject to change based on service customization or complexity.
- For extensions, hair is not included in the price of the service.
- Gratuity is appreciated and at your discretion.
Atmosphere considerations
- We are committed to providing a peaceful and welcoming environment. Please help us by maintaining a respectful tone and adhering to salon guidelines.
- We ask that you do not listen to music or videos out loud without head phones.
- Children and guests can wait during appointments, but please be mindful that we have limited space in our waiting ares for extended appointments, so please consider visiting a nearby restaurant to wait.
FAQ
Buy the hair you need during your appointment and browse selection online
We have the largest selection of high quality human hair in stock, so you dont have to wait!!