Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $7.99 flat rate shipping to [Canada and the USA]. 

Free shipping: Orders over $300 are eligible for free shipping within Canada and the USA.

You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.

Local delivery

Next day local delivery is available for orders within Calgary.

Deliveries are made between 11 to 6 from monday to saturday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at 1435 17th ave sw. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up.

Our in-store pickup hours are from 11 to 6 from monday to saturday. Please have your order confirmation email with you when you come.

International Shipping

We do not offer international shipping currently

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at radiancehaircalgary@gmail.com with your name and order number, and we will look into it for you.

Canada and the USA

5-24 days

Returns and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at radiancehaircalgary@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at radiancehaircalgary@gmail.com.

Email radiancehaircalgary@gmail.com